`Privacy Policy


ULULA ENERGY(Pty) Ltd trading as “Ulula” with registration number: 2017/654423/07 (“Ulula”, “we”, “us”) is committed to respecting your privacy and recognizes your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us. Our Site is not intended for use by minor children, that is children under the age of 13. We do not knowingly collect Personal Information from minor children. If we become aware that we have unknowingly collected Personal Information from a minor child, we will make commercially reasonable efforts to delete such information from our database. Ulula has established this Privacy Policy to let you know what information we may collect from you on the publicly available portion of www .ulula.co.za (the “Site”) and through various other interactions with you, and how we may use and share that information. By using the Site and/or providing us with Personal Information, you agree to accept the terms of our Privacy Policy, and to the processing, collecting, storing and use of your Personal Information. If you do not agree to the terms of this Privacy Policy, please do not use the Site or provide us with any Personal Information. This Privacy Policy applies to information that we collect on the Site and to information which we may collect by other “offline” means, including, without limitation, applications, sales calls and other business or service transactions. You may withdraw your consent at any time, by notifying us in writing. Ulula Sites that display this Privacy Policy and that ask for any information from you are committed to collecting, maintaining, and securing personal information about you in accordance with this policy, as well as applicable laws, rules and regulations. Please read our Privacy Policy carefully as it describes our collection, use, disclosure, processing, storing, retention and protection of your Personal Information.

Personal Information

Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home, business, or other physical address, a phone number, and an email address. The information we may request includes contact details such as but not limited to Name, Email and Phone number. If you use our website, we will always retain the right to email you regarding the Site or services that we’re providing to you. You can subscribe to these emails and you can manage your email preferences. Visitors who use the Site, and provide any personal details requested, do so at their own discretion and at their own risk. A user’s Personal Information is kept private and stored securely until such time as it is no longer required to fulfill the identified purposes or has no use, will be destroyed, erased, or made anonymous. Where you provide us with your personal information in any of the ways described herein, you agree that we may collect, store and use it (a) in order to perform our contractual obligations to you, (b) based on our legitimate interest for processing (i.e. for internal administrative purposes or for the detection or prevention of crime) or (c) based on your consent, which you may withdraw at any time, as described in this Privacy Policy.

Collection of Personal Information

We collect Personal Information from our Site users, Clients and only when such information is voluntarily provided to us, including, without limitation, in connection with inquiries about our services, as part of signing up for our email subscriptions or newsletters. We may also collect device and connection information such as but not limited to, information about your computer, phone, tablet, or other devices you use to access the Site, your connection type and settings when you install, access, update, or use our Site and services and information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. From time to time, we may collect, through the use of “cookies” and other tracking technologies, general, non-personal, statistical information about the use of the Site, such as what sites visitors are coming from when they visit our Site, when they first visited our Site, their IP host address, pages viewed, browser type, how many visitors visit a specific page on the Site, how long they stay on that page and which hyperlinks, if any, they “click” on, and may aggregate such information collected in a manner which does not identify any individual or entity. (“Aggregate Information”).

Use of Personal Information

If you provide us with Personal Information, we may retain and use that information for several purposes, including facilitating and otherwise addressing your inquiry, request, subscriptions, and relationship with Ulula Energy including to perform the services, for internal administrative purposes and for the detection or prevention of crime. For example, we may use your Personal Information in order to respond to your questions or requests for information about Ulula Energy. We may also use Personal Information to ensure compliance with our policies and applicable law. We may use Aggregate Information to infer information about a visitor, including its company, city and state. We also collect this information in order to determine which areas of the Site are most popular and to improve and enhance the Site for visitors, analyze trends, administer the Site and for our market research related activities. The information is grouped into aggregate visitor data in order to describe the use of the Site to our existing or potential business partners, sponsors, advertisers, or other third parties, or in response to a government request. However, please be assured that this aggregate data will in no way personally identify you or any other visitors to the Site. For example, we may share Aggregate Information with unaffiliated third parties, such as business partners, manufacturers, distributors and retailers, in an aggregate, anonymous form, which means that the shared information will not contain nor be linked to any Personal Information. Unless disclosed otherwise at the time of collection, we do not share any Personal Information you submit to us with any unaffiliated third party, unless it is necessary to respond to your inquiry, or to comply with applicable law. We will never sell your Personal Information to any third party not affiliated with us without your consent except in connection with the sale or merger of our company or the division responsible for such services. Please note that we reserve the right to access and/or disclose Personal Information and non-personal information we gather as required by courts or administrative agencies and to the extent required to permit us to investigate suspected fraud, harassment or other violations of any law, rule or regulation, the Website rules or policies, or the rights of third parties or to investigate any suspected conduct which we deem improper.

Sharing of Personal Information

We may sometimes use other businesses to perform certain services for us, such as maintaining the Site and our e-mail services and processing inquiries. We may provide Personal Information to those businesses when that information is necessary for them to complete a requested transaction or otherwise perform their duties. Ulula Energy will take reasonable steps to ensure that these third-party service providers are obligated to protect Personal Information on Ulula Energy’s behalf. Ulula Energy will not sell or share your Personal Information with any unaffiliated third parties for marketing purposes. In the event that Ulula Energy or all of its assets are acquired, all of the data collected by Ulula Energy through the Site and through other means and services provided by Ulula Energy would be among the transferred assets. We reserve the right to disclose such information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other visitors, or anyone else who could be harmed by such activities. We also reserve the right to disclose such information when we believe in good faith that the law requires it.


The security of your Personal Information is important to us. We have put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collect. We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. We restrict access to personal information to Ulula Energy employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and us, or information stored on the Site or our servers, will be free from unauthorized access by third parties such as hackers and your use of the Site demonstrates your assumption of this risk.

Cookies and Other Tracking Technologies

Some of our web pages utilize “cookies” and other tracking technologies. A cookie is a small text file that a website transfers to an individual’s web browser and is stored on the device. Cookies and other tracking technologies may record information such as URL and domain requests, referral URL, Internet protocol (IP) addresses, browser software and operating system types, click-stream patterns, and dates and times that our Site gets accessed. We, and/or our third-party advertising service providers, may place cookies or similar files on your computer for security purposes (such as authentication), to facilitate site navigation and to personalize your experience while visiting our Site. Cookies are therefore pieces of information that may be placed on your computer by a Website for the purpose of facilitating and enhancing your communication and interaction with that Website. Many Websites use cookies for these purposes. You may stop or restrict the placement of cookies on your computer or flush them from your browser by adjusting your web browser preferences, in which case you may still use our Site, but it may interfere with some of its functionalities. Cookies allow us to collect technical and navigational information, about your browsing habits in order to make advertising relevant to you and your interests. This includes browser type, time spent on our Site and pages visited, referred to as “Session Cookies”. We may use cookies to customize your visit to the Site and for other purposes to make your visit more convenient or to enable us to enhance our service. We also use cookies that enable us to serve advertisements of our products and services, including special offers, when you visit other websites, referred to as “Advertising Cookies”. We use these cookies for functionality, that is, to remember choices you make such as language or search parameters and use it to provide you with an experience more appropriate with your selections and to make your use of the Services more tailored. We use these cookies for performance, that is, to collect information on how users interact with the Site. We do not use cookies to retrieve Personal Information from your computer for purposes that are unrelated to the Site or your interaction with the Site. We do not obtain, store or maintain any Personal Information about you through our use of cookies (either the Session Cookies or the Advertising Cookies). We also do not link the information we store in cookies to any Personal Information you may submit while on the Site. However, we reserve the right to use IP addresses and other tracking technologies to identify a visitor only when we feel it is necessary to enforce compliance with the Site’s policies, to protect the Site, our customers, or others, or when we believe in good faith that the law requires it.


As you use the Internet, a trail of electronic information is left at each Website you visit. This information, which is sometimes referred to as “clickstream data” can be collected and stored by a Website’s server. Clickstream data can tell us the type of computer and browsing software you use and the address of the Website from which you linked to the Website. We may collect and use Clickstream data as a form of Aggregate Information to anonymously determine how much time visitors spend on each page of our Website, how visitors navigate throughout the Website and how we may tailor our web pages to better meet the needs of visitors. This information may be used to improve our Website and our services. Any collection or use of Clickstream data will be anonymous and aggregate and will not intentionally contain any Personal Information.

Links to other Sites

Please be aware that when you are on the Site, you could be directed to other websites, that are not maintained by us and are beyond our control, via hyperlinks. Other websites may also reference or link to our Site. These other websites may send their own cookies to visitors, collect data, or solicit Personal Information. The privacy policies of these other sites may be significantly different from this Privacy Policy. We are not responsible for the privacy practices or content of these other sites and cannot guarantee the security of any of your Personal Information collected there. We recommend that when you leave our Site you read the privacy statements of each website that you visit.

Changes to this Policy

The terms of this Privacy Policy may change from time to time. We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time. We will notify you of any material changes to this Privacy Policy by posting a notice on the homepage of the Site for a reasonable period of time after such changes are made that this Privacy Policy has been updated and by changing the “Last Modified” date. We encourage you to check this page periodically for any changes. However, if at any time in the future we plan to use Personal Information in a way that differs from this policy, we will provide you the opportunity to opt-out of such differing uses. Your continued use of the Site following the posting of changes to these terms will mean you accept those changes.

Communicating with us

By providing your email address to us, you expressly consent to receive emails or newsletters from us. We may use email to communicate with you, to send information that you have requested or to send information about other products or services developed or provided by us, provided that, we will not give your email address to another party to promote their products or services directly to you.

Disposing of Personal Information

Once the purpose for which the information was collected has been fulfilled, the Personal Information must be disposed of, unless otherwise required to be retained by law. Personal Information is mainly stored on two kinds of media: Hard copy: physical representations of data, such as paper printouts. This includes, among other things, notes, memos, messages, correspondence, transaction records and reports. Electronic copy: information stored on electronic media, such as computer hard drives, copier and printer hard drives, removable solid drives including memory, disks and USB flash drives, mobile phones and magnetic tapes. Personal Information is securely destroyed or removed by completely destroying the media, whether hard or electronic copy. This ensures that the information stored on it can never be recovered. This is accomplished using a variety of methods including disintegration, incineration, pulverizing, shredding, melting, degaussing or overwriting data.

Governing Law

Ulula makes no representation that this Privacy Policy and such practices comply with the laws of any other country. Visitors who use the Site and reside outside the Republic of South Africa do so on their own initiative and are responsible for compliance with local laws, if and to the extent that local laws are applicable. If you reside outside of the Republic of South Africa, by using our Site, you consent to the transfer and use of your information outside your country.